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FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

Purchasing

What Delivery Options Do You Offer?

We provide multiple shipping options to meet your needs, including standard, expedited, and express delivery. At checkout, you can choose the option that aligns best with your schedule and budget.

Do You Offer International Shipping?

Absolutely, we do offer international shipping! Please keep in mind that shipping times and costs may differ based on your location.

What is the estimated delivery time for home delivery?

Home delivery usually takes 5-7 business days for standard shipping within Sri Lanka. For international orders, delivery times may range from 10-20 business days, depending on the destination and the chosen shipping method.

When Can I Expect My Package?

Your package is usually dispatched within 1-2 business days after your order is placed. Once dispatched, delivery times vary based on the selected shipping method and your location. You can track your order for a more accurate delivery estimate.

Checkout

Which Payment Options Are Available?

We accept various payment methods, including major credit and debit cards (Visa, MasterCard, AMEX), PayPal, and bank transfers. We're also looking into adding more payment options for greater flexibility.

How Can I Monitor My Order?

After your order has been shipped, you will receive an email containing a tracking number and a link to the shipping carrier's website. You can use this information to monitor your package's progress in real time.

Can I Choose Another Payment Option?

Currently, we only accept the payment methods mentioned above. If you have specific payment requirements, please reach out to our customer service team, and we will do our best to assist you.

Orders & Returns

How do I place an Order?

Placing an order is easy! Browse our collection, add your favorite plush dolls to your cart, and proceed to checkout. Enter your shipping and payment information, and confirm your order. We’ll take care of the rest!

How Can I Cancel Or Change My Order?

If you need to cancel or make changes to your order, please contact us as soon as possible at [email protected]. We’ll do our best to accommodate your request before the order is processed and shipped.

Do I need an account to place an order?

No, you don’t need an account to place an order. You can check out as a guest, but creating an account allows you to track your orders and save your information for future purchases.

How Can I Return a Product?

To return a product, please visit our Returns & Refunds page for detailed instructions. Make sure to initiate the return within 30 days of receiving your order and ensure the item is in its original condition.

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